Refund and Returns Policy

Overview

At Vayoraa, we are committed to providing you with quality products and exceptional customer service. We want you to love what you ordered, but if something isn’t right, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

Refunds

You have 30 days from the date you receive your order to return it for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered are not eligible for return.

Non-returnable Items

Certain items are exempt from being returned, including:

Sale items
Gift cards
Intimate or sanitary goods (e.g., underwear)
Custom or personalized orders

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company—it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at:

Support Phone: +1 (905) 943-9300

Support Email: spottedclothing1@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:

Support Email: spottedclothing1@gmail.com
Support Phone: +1 (905) 943-9300

to arrange the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.